Return & Refund Policy

Last Updated: 21-8-2026

At Homesyfix, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we will work with you to provide a fair resolution.

1. Return Eligibility

You may request a return and full refund within 3 days of receiving your order, provided the product is eligible for return under this policy.

To be eligible, the product should generally:

• Be unused and in its original condition

• Be returned with its original packaging, accessories, tags, and included materials where applicable

• Not have been damaged through misuse, negligence, or improper handling

• Be accompanied by your order number or other reasonable proof of purchase

Certain products may have different return conditions due to their nature. Any applicable restrictions will be communicated on the relevant product page.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable Indian law.

2. Return Timeframe

Return requests must be submitted within 3 days of delivery.

The 3-day period begins on the date the order is recorded as delivered by the applicable delivery provider.

Return requests submitted after this period may not be accepted, except where required by applicable law or where the product is covered by a separate warranty or resolution process.

3. How to Request a Return

To request a return, contact us at:

Email: Utkarsharma3107@gmail.com

Please include:

• Order number

• Customer name

• Product name

• Reason for the return

• Photos or videos, where relevant

Please do not send a product back without receiving return instructions from Homesyfix.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Incorrect

• Materially different from what you ordered

please contact us as soon as possible, preferably within 3 days of delivery.

We may request photographs or videos of the product, packaging, shipping label, or other relevant information to assess the issue.

Depending on the circumstances, we may provide:

• A full refund

• A replacement

• An exchange

• Another appropriate resolution

Where the issue is attributable to Homesyfix, our supplier, or the delivery process, we will work with you to resolve the issue fairly.

Nothing in this section limits any consumer rights available under applicable Indian law.

5. Refund Process

Once your return request is approved and any required return or inspection process is completed, we will initiate your refund.

For eligible returns made within the 3-day return period, we provide a full refund of the eligible product amount.

Refunds will generally be initiated within 7-14 business days after the return is approved.

The time required for the refunded amount to appear in your bank account, card, or other payment method may vary depending on your bank or payment provider.

Refunds will generally be made to the original payment method unless another method is legally required or mutually agreed upon.

6. Cash on Delivery Orders

For eligible COD orders, refunds may require you to provide appropriate bank account or payment details so that the refund can be processed.

Homesyfix will never ask for sensitive credentials such as your UPI PIN, card PIN, CVV, or banking password to process a refund.

7. Exchange Options

Where available, eligible products may be exchanged for another product or variant.

Exchanges are subject to:

• Product availability

• Return eligibility

• Any applicable price difference

• Applicable shipping arrangements

If a requested replacement is unavailable, we may provide a refund or another appropriate resolution.

8. Return Shipping Costs

For products that are damaged, defective, incorrect, or materially different from what was ordered, Homesyfix will handle reasonable return shipping arrangements where applicable.

For other customer-initiated returns within the 3-day return window, **RETURN SHIPPING COST: FREE **.

Any applicable return shipping costs will be communicated before the return is processed.

9. Non-Returnable Items

Unless required otherwise by applicable law, certain products may not be eligible for return, including:

• Products that have been used or damaged after delivery

• Products damaged through misuse or improper handling

• Personalized or customized products

• Products specifically identified as non-returnable on their product page

• Items that cannot reasonably be resold for hygiene or safety reasons, where applicable

Any product-specific return restrictions will be communicated before purchase where reasonably possible.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at Utkarsharma3107@gmail.com.

Cancellation may be possible only if the order has not already been processed or dispatched.

Once an order has been dispatched, it may need to be handled through the return process described in this policy.

For prepaid orders that are successfully cancelled, an eligible refund will be initiated according to the applicable refund process.

11. Failed or Refused Deliveries

If an order is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, the order may be subject to additional conditions.

For COD orders, repeated refused or undelivered orders may also result in restrictions on future COD availability.

Any refund or reshipping arrangement will be determined according to the circumstances and applicable law.

12. Fraudulent or Abusive Return Requests

We reserve the right to investigate return and refund requests.

Where we reasonably believe that a request involves fraud, intentional damage, false information, or abuse of this policy, we may take appropriate action, subject to applicable law.

Nothing in this section limits any rights available to consumers under applicable law.

13. Contact Us

For return, exchange, or refund questions, please contact:

Homesyfix

Email: Utkarsharma3107@gmail.com

Phone: 7898551321

Business Address: Jabalpur, Madhya Pradesh

Customer Support Hours: 10am–5pm

Please include your order number whenever contacting us about an existing order.

14. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes in our products, operations, services, or applicable legal requirements.

The latest version will be posted on this page with the updated Last Updated date.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable Indian law.